1. Open the Order: Access the order you want to remove. 2. Initiate Removal: Click the "Remove Order" button on the right side. 3. Choose an Option: Remove: Permanently deletes the order. Merge: Combines this order with another existing one. 4. Confirm Removal: Follow the prompts to complete the action. Be cautious, as removing an order is irreversible.

1. Open the Order: Go to the order's details page. 2. Initiate Communication: Click the "Communicate" button. 3. Compose Your Message: Type your message in the comments box. Attach any necessary files by clicking "Attach Files". 4. Set Visibility: To share with the client, make sure "Email to Client" is checked. If the message is internal, check the "Private" box. 5. Send Message: Click "Submit" to send your message. The client will receive an email if you chose to share it.

1. Open the Order: Go to the order you wish to cancel. 2. Change Status to Cancelled: Click on the status dropdown and select "Cancelled". Alternatively, click "Communicate", set the status to "Cancelled", and provide a reason. 3. Notify the Client (Optional): If you want to inform the client, ensure "Email to Client" is checked when communicating. 4. Submit Cancellation: Click "Submit" to apply changes.

1. Access Your Orders: Go to the "Orders" tab. Choose either "Active Orders" or "All Orders" depending on the order's status. 2. Find the Specific Order: Use the search bar to locate your order by entering keywords like property address or order ID. Alternatively, scroll through the list to find it. 3. View Order Details: Click on the order to open its details page. Here you can see the current status, assigned personnel, important dates, and any communication history.

1. Access Order Details: Open the order you need to pause. 2. Pause the Order: Click on the "Pause" icon or change the status to "Paused" using the status dropdown. 3. Provide Reason (Optional): If desired, click "Communicate" to send a message explaining the pause. Enter your message and ensure "Email to Client" is checked if you want to notify them. 4. Confirm Pause: Click "Submit" to apply changes.

1. Ensure Assignment: Make sure the order is assigned to you or the correct team member. 2. Start the Order: In the order details, click the "Start" button. 3. Confirm Start: A confirmation prompt may appear; click "Yes" to proceed. The order status will update to "Pending".

1. Open the Order Details: From the orders list, click on the order you want to assign. 2. Assign the Order: On the right-hand side, find the "Assign" button and click it. 3. Select a Team Member: Choose the appropriate team member from the dropdown list. 4. Confirm Assignment: Click "Assign" to finalize. The assigned person will receive an email notification.

1. Access the Order: Navigate to the order that is ready to be completed. 2. Mark as Completed: Click the "Mark Completed" button. 3. Compose Completion Message: Add any final comments or attach files if needed. Ensure the completion email reflects all necessary information. 4. Notify the Client: Make sure "Email to Client" is checked to send the completion notification. 5. Finalize: Click "Send" to complete the order and notify the client.

1. Navigate to All Members: Under the "Teams" tab, click on "All Members". 2. Select the User: Find the member and click the "Edit Member" icon next to their name. 3. Update Information: Modify fields such as email, associated company, and access level. 4. Require Password Reset (If Needed): To force a password change, check the "Require Reset Password" box. Optionally, generate a new temporary password. 5. Save Updates: Click "Save" to apply changes.

1. Go to Teams: Click on the "Teams" tab in the main menu. Initiate Invitation: Click the "+" icon or "Invite Member" button. 2. Enter Member Details: Input the person's email address. Select their associated company from the dropdown. Assign an access level: Company Admin Company Manager User Limited User 3. Assign Properties: After submitting, you'll be prompted to assign properties. Select the properties the new member should have access to by moving them to the "Selected Properties" list. Send Invitation: Click "Submit" to send the invite. The new member will receive an email with setup instructions. Access Level Details: Company Admin (company super user): has full access to all buildings assigned to the company. They can view all orders for all buildings and invite additional users. Company Manager (asset manager with specific buildings assigned): access only to buildings assigned to them. They can view all orders for their assigned buildings and add users to their buildings. User (usually a property manager or leasing individual): access only to those buildings assigned to them and can only view orders they have placed. Limited User (usually an outside service like an architect): access to view a listing of properties without additional data, their only link is to the Drawing Vault. Additionally, they can only view the orders they have placed.

1. Access All Members: Under the "Teams" tab, select "All Members". 2. Find the Member: Locate the user whose access you want to modify. 3. Edit Property Mapping: Click the "Property Mapping" icon next to their name. 4. Adjust Access: Add properties by selecting them from the list and clicking the right arrow to move them to "Selected Properties". Remove properties by selecting them from "Selected Properties" and clicking the left arrow. Access Level Details: Company Admin (company super user): has full access to all buildings assigned to the company. They can view all orders for all buildings and invite additional users. Company Manager (asset manager with specific buildings assigned): access only to buildings assigned to them. They can view all orders for their assigned buildings and add users to their buildings. User (usually a property manager or leasing individual): access only to those buildings assigned to them and can only view orders they have placed. Limited User (usually an outside service like an architect): access to view a listing of properties without additional data, their only link is to the Drawing Vault. Additionally, they can only view the orders they have placed.

1. Navigate to Properties: Log in to TruSpace. Click on the "Properties" tab. 2. Locate Your Property: Find the property for which you need drawings. 3. Open the Drawing Vault: Click on the "Drawing Vault" icon next to the property. This will open the Drawing Vault in a new browser tab. 4. Browse and Download Files: Navigate through folders to find the CAD drawings or documents you need. Click on a file to download it to your computer.

1. Select the Property: From the "Properties" tab, choose your property. 2. Access Value Opportunity: Click on the "Value Opportunity" tab. 3. Understand the Data: View graphs showing differences between your provided rentable square footage and what TruSpace has calculated. Click "View Floors" for a detailed floor-by-floor analysis.

1. Access Your Property: Log in and go to the "Properties" tab. Select the desired property. 2. Open the Stacking Plan: Click on the "Stacking Plan" tab. 3. Review Tenant Placement: View the visual representation of tenants by floor. Information includes tenant names, suite numbers, square footage, and lease expirations. 4. Customize (Optional): Click "Edit" to change color schemes or display options. Print the Stacking Plan: Click the "Print" icon if you wish to print or save a PDF.

1. Navigate to Reports: Click on the "Reports" tab in the main menu. 2. Select Category Summary: Choose "Category Summary" from the list of report types. 3. Choose Scope: Select the company or specific property you want to analyze. 4. Generate Report: Click "Generate" or "View Report". 5. Review and Save: Examine the breakdown of area by space categories. Use options to download or print the report if needed.

Two-Factor Authentication adds an extra layer of security to your account. After entering your password, you’ll receive a verification code via email or phone, which you’ll need to enter before accessing your account.

1. Navigate to Orders: Log in to TruSpace. Click on the "Orders" tab in the main menu. 2. Start a New Order: Click the "+" icon or the "Create Order" button. 3. Enter Client Information: Fill in the client's email address. Verify or select the associated company from the dropdown. 4. Add Property Details: Click on "Lookup" to search for the property. Enter the property's street number or name and select it from the results. Ensure the building code and address are correctly filled in. 5. Specify Order Details: Choose the "Requested Service Type" from the dropdown menu. Provide any additional notes or instructions in the "Notes" section. 6. Attach Files (If Necessary): Upload any relevant documents by clicking "Attach Files" and selecting them from your computer. 7. Submit the Order: Review all entered information for accuracy. Click "Create Order" to submit. The client will receive an email notification about the new order.

Go to www.truspace.com and enter your email associated with SSI. Enter your password and click "Login."

Click "Edit" on the dashboard. You can drag and drop statistics and charts and choose the type of data you want to display.

Your dashboard provides statistics and data related to all your SSI buildings. This includes final reports, space utilization, and tenant data.

Navigate to Tenant Listing: Go to the "Tenant Listing" tab for your selected property. Access Download Options: Look for the "Download" button or icon, usually located near the top or bottom of the page. Click on it to see available download options. Choose What to Download: Download Current Floor and Tenant Listing: Select this to download a spreadsheet (CSV format) of the current tenant data. Download Space Accounting Book: Choose this to get a detailed PDF report of your property's space accounting. If it hasn't been compiled before, TruSpace will generate it and email it to you once ready. Save the File: The file will either download directly to your computer or be emailed to you. Open it using the appropriate software (e.g., Excel for CSV files, Adobe Reader for PDFs).

1. Prepare Your Changes: First, download the current tenant listing following the steps above. Open the file and make your necessary edits. 2. Submit Changes in TruSpace: Return to the "Tenant Listing" tab in TruSpace. Click on the "Submit Changes" button. 3. Upload Your Updated File: In the submission form, you'll see an option to attach files. Click "Choose File" or "Browse" and select your updated tenant listing file. 4. Add Comments (Optional): You can provide additional information or explanations in the comments box. 5. Finalize Submission: Click "Submit" to send your changes. The TruSpace team will review and process your updates.

Access Your Property: Log in to TruSpace. Click on the "Properties" tab. Find and select the property you're interested in. Open Tenant Listing: Once on the property's page, click on the "Tenant Listing" tab. View Tenant Information: You'll see a list of all tenants, including their names, suite numbers, rentable square footage, and lease expiration dates. Use the search bar at the top if you need to find a specific tenant.

Open the desired building file in CAD. Run the RP Command to generate the report. Click "Update." Note: Ensure you run the PT Command if you need to include tenant data. Log in to TruSpace, navigate to "Properties," and locate the property you ran the RP Command for. Click on the property name to access its details and select "Measurement Reports." To activate the imported report, click the edit icon and check the "Active" box. Click "Submit."

1. Access the Finalization Option: In the "Tenant Listing" tab, look for the "Finalize" button. 2. Review Information: Ensure all tenant data is correct before proceeding. 3. Confirm Finalization: Click "Finalize" and follow any prompts. You may need to accept terms or enter your initials to confirm. 4. Completion: Once finalized, the tenant listing is officially recorded, and changes are locked in.

Most tools specialize in one function — like floor plans or leases. TruSpace brings your data together in a centralized, visual, and interactive way. It’s not just a tool; it’s a single point of alignment for your entire team.

No problem. TruSpace was built to be intuitive and visual. We offer hands-on onboarding, live support, and walkthroughs to make adoption seamless — even for teams with no technical background.

Absolutely. TruSpace’s Smart Data tools allow you to test scenarios, visualize changes, and see how potential moves impact usable space and financial outcomes — all in real time.

Very. TruSpace uses enterprise-grade encryption and role-based access to ensure your data is safe, compliant, and only visible to those who need it.

You can book a personalized walkthrough, get a custom quote, or talk through integration steps with our team. We’ll tailor everything to your team’s size, timeline, and goals.

Yes. TruSpace is designed to integrate with most major CRE tools and systems. Whether you use a lease administration system, CAFM, or other property tech, we’ll walk you through how it connects and fits into your current workflow.

You’ll start seeing clarity almost immediately — even before full implementation. Most clients see measurable improvements in planning, accuracy, and communication within the first 30–60 days.

The TruSpace Drawing Vault stores your most up-to-date floor plans, drawings, and space records in one secure, searchable location. Everyone — from architects to asset managers — works from the same source of truth, eliminating version control issues and delays.

No — it’s powerful at every level. You can zoom in to a single suite or building, or zoom out to evaluate entire portfolios. The platform supports both day-to-day management and long-term strategic planning.

Stevenson Systems begins by using our 3D scanned as-built plans, or alternatively, client’s legacy CAD drawings, as the foundation for creating a precise and reliable drawing dataset. Once the as-builts are generated, we use our proprietary software to inventory, classify, and organize all areas and suites, tenant improvements — incorporating lease information and other critical attributes you provide. Whether you’re starting from legacy documents or recent as-builts, we handle onboarding and data cleanup to quickly deliver a centralized, live data environment through TruSpace.